Return Policy for Joysuri

Effective Date: January 7, 2025

At Joysuri, we strive to provide high-quality baby products and ensure that you are satisfied with your purchase. If for any reason you are not completely satisfied, we offer a straightforward Refund and Returns Policy to make the process as easy as possible.

1. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you wish to return or exchange an item, you must meet the following conditions:

  • Timeframe: Returns and exchanges must be requested within 30 days from the date of delivery.
  • Condition: Items must be unused, unwashed, and in their original condition, including packaging, tags, and labels. We cannot accept returns on products that are opened or used, including diapers, personal care items, or customized products.
  • Process: To initiate a return or exchange, please contact our customer service team by emailing info@joysuri.com. We will provide instructions on how to return the item, including a return authorization number.

2. Refunds

Once your returned item is received and inspected, we will process your refund. Refunds are issued to the original payment method, and the processing time can take up to 7-10 business days, depending on your bank or payment provider. Please note that the original shipping charges are non-refundable unless the return is due to an error on our part (such as receiving a defective or incorrect item).

3. Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at info@joysuri.com. We will arrange a free return and either replace the item or provide you with a full refund. Please send photos of the damaged or defective product so we can assist you promptly.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Diapers, wipes, and other consumable items
  • Personal care products like lotions, creams, and ointments
  • Custom-made or personalized items
    We encourage you to carefully review your order before confirming your purchase to ensure you are satisfied with your selections.

5. Return Shipping

  • Domestic Returns: If the return is due to an error on our part (e.g., a defective or incorrect item), we will cover the return shipping cost.
  • Customer-Initiated Returns: If you are returning an item for any other reason, you will be responsible for the return shipping fees. We recommend using a trackable shipping service to ensure the safe return of your items.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please return the item and place a new order. If the return is due to an error on our part, we will cover the return shipping and exchange fees.

7. Order Cancellations

If you wish to cancel your order, please contact us immediately after placing the order. Once your order has been processed or shipped, we are unable to cancel it. However, you may return the item once it arrives.

8. Sale Items

Items purchased during a sale or special promotion are eligible for return. However, the return will be credited at the sale price paid.

9. How to Return an Item

  • Step 1: Contact customer service at info@joysuri.com to initiate the return process.
  • Step 2: We will provide you with a return authorization number and instructions for returning the item.
  • Step 3: Ship the item back using a traceable method to the address provided. Please ensure the item is securely packaged.

10. Contact Information

If you have any questions or need further assistance regarding returns or refunds, feel free to contact us: